[1]
Daneshvar, P. and Ramesh, H. 2010. Evaluation Gap of Internet Banking Service Quality by Using Servqual Approach - an Empirical Study of Indian Banks. Journal of Information and Knowledge. 47, 5 (Sep. 2010), 491–506. DOI:https://doi.org/10.17821/srels/2010/v47i5/44042.