DAVID, J.; ADITYAKUMARI, H. Total Quality Management Practices in Accredited and ISO Certified Management College Libraries: A Comparative Study. Journal of Information and Knowledge, [S. l.], v. 50, n. 4, p. 445–451, DOI: 10.17821/srels/2013/v50i4/37425. Disponível em: https://srels.org/index.php/sjim/article/view/37425. Acesso em: 28 jul. 2025.