SRIDHAR, M. S. Waiting Lines Affect Customer Satisfaction in Service Delivery. Journal of Information and Knowledge, [S. l.], v. 49, n. 4, p. 341–342, 2013. DOI: 10.17821/srels/2012/v49i4/43882. Disponível em: https://srels.org/index.php/sjim/article/view/43882. Acesso em: 3 mar. 2025.