MALLUR, S. B.; HIREGOUDER, N. L. Investigating Implementation Status of TQM Practices in North Karnataka Smes: some Empirical Observations and discussion of ISO 9000 and Non ISO 9000 Standards Certified Companies. Journal of Information and Knowledge, [S. l.], v. 47, n. 2, p. 171–183, 2010. DOI: 10.17821/srels/2010/v47i2/44009. Disponível em: https://srels.org/index.php/sjim/article/view/44009. Acesso em: 19 sep. 2025.