DANESHVAR, P.; RAMESH, H. Evaluation Gap of Internet Banking Service Quality by Using Servqual Approach - an Empirical Study of Indian Banks. Journal of Information and Knowledge, [S. l.], v. 47, n. 5, p. 491–506, 2010. DOI: 10.17821/srels/2010/v47i5/44042. Disponível em: https://srels.org/index.php/sjim/article/view/44042. Acesso em: 13 jul. 2025.