KANNAPPANAVAR, B. U.; RAJANIKANTA, S. T.; TANDUR, S. K. Information and Knowledge Management. Journal of Information and Knowledge, [S. l.], v. 46, n. 2, p. 115–140, 2013. DOI: 10.17821/srels/2009/v46i2/44107. Disponível em: https://srels.org/index.php/sjim/article/view/44107. Acesso em: 19 sep. 2025.