JANGE, S.; HURIJA, B. B. Performance Measurement of Quality Services in Management Institutions of Bangalore. Journal of Information and Knowledge, [S. l.], v. 46, n. 3, p. 283–294, 2013. DOI: 10.17821/srels/2009/v46i3/44158. Disponível em: https://srels.org/index.php/sjim/article/view/44158. Acesso em: 6 mar. 2025.