SINHA, M. K.; VENKATA RAO, Y. Quality Management Model (QMM) for Knowledge Resource Management in University Libraries and Information Centers: a Conceptual Framework. Journal of Information and Knowledge, [S. l.], v. 45, n. 3, p. 365–372, 2008. DOI: 10.17821/srels/2008/v45i3/44261. Disponível em: https://srels.org/index.php/sjim/article/view/44261. Acesso em: 11 may. 2025.