DAVID LIVINGSTONE, N. Total Quality Management for Library and Information Centres. Journal of Information and Knowledge, [S. l.], v. 42, n. 1, p. 75–80, 2005. DOI: 10.17821/srels/2005/v42i1/44297. Disponível em: https://srels.org/index.php/sjim/article/view/44297. Acesso em: 28 jul. 2025.