MOUNISSAMY, P.; SWAROOP RANI, B. S. Application of Total Quality Management in Library and Information Services. Journal of Information and Knowledge, [S. l.], v. 41, n. 3, p. 267–274, 2014. DOI: 10.17821/srels/2004/v41i3/44491. Disponível em: https://srels.org/index.php/sjim/article/view/44491. Acesso em: 19 apr. 2025.