TALUKDER, T.; GHOSH, S. Total Quality Management and its Implication on Library Laws. Journal of Information and Knowledge, [S. l.], v. 41, n. 3, p. 255–266, 2014. DOI: 10.17821/srels/2004/v41i3/44494. Disponível em: https://srels.org/index.php/sjim/article/view/44494. Acesso em: 10 mar. 2025.