SRIDHAR, M. S. Customer Participation in Service Production and Delivery System. Journal of Information and Knowledge, [S. l.], v. 35, n. 3, p. 157–163, 1998. DOI: 10.17821/srels/1998/v35i3/48674. Disponível em: https://srels.org/index.php/sjim/article/view/48674. Acesso em: 3 mar. 2025.