SRIDHAR, M. S. Understanding the User - Why, What and How?. Journal of Information and Knowledge, [S. l.], v. 32, n. 4, p. 151–164, 1995. DOI: 10.17821/srels/1995/v32i4/48676. Disponível em: https://srels.org/index.php/sjim/article/view/48676. Acesso em: 26 apr. 2025.