GOPINATH, M. A. Customer, Content and Conduit Analysis. Journal of Information and Knowledge, [S. l.], v. 34, n. 2, p. 67–67, 1997. DOI: 10.17821/srels/1997/v34i2/48742. Disponível em: https://srels.org/index.php/sjim/article/view/48742. Acesso em: 9 apr. 2025.