THAMARAI SELVI, G. Total Quality Management (TQM) and ISO 9000 in the Context of Academic Library Services. Journal of Information and Knowledge, [S. l.], v. 39, n. 1, p. 105–115, 2002. DOI: 10.17821/srels/2002/v39i1/48857. Disponível em: https://srels.org/index.php/sjim/article/view/48857. Acesso em: 19 apr. 2025.