MULYE, R.; DESPANDE, N. J. A Review of Quality Systems and its Applications to Libraries. Journal of Information and Knowledge, [S. l.], v. 35, n. 1, p. 3–20, 1998. DOI: 10.17821/srels/1998/v35i1/48711. Disponível em: https://srels.org/index.php/sjim/article/view/48711. Acesso em: 30 apr. 2024.