Mallur, S. B., and N. L. Hiregouder. “Investigating Implementation Status of TQM Practices in North Karnataka Smes: Some Empirical Observations and Discussion of ISO 9000 and Non ISO 9000 Standards Certified Companies”. Journal of Information and Knowledge, vol. 47, no. 2, Mar. 2010, pp. 171-83, doi:10.17821/srels/2010/v47i2/44009.