The Future of Reference Service: Treading into and Going beyond Digital Reference Service
Authors
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Department of Library and Information Science, Jadavpur University, Kolkata-700032, West Bengal
Avik Roy -
Department of Library and Information Science, Jadavpur University, Kolkata-700032Udayan Bhattacharya
DOI:
https://doi.org/10.17821/srels/2015/v52i1/57551Keywords:
Digital Reference Process, Digital Reference Service, Future of Reference Service, Online Reference Service, People with Special Needs, Readers' Advisory Service, Reference Process, Reference Service.Abstract
The present paper is an endeavor to put light on the present bandwagon of digital reference service with a glimpse on the background and genesis of traditional reference service. The present online reference services include asynchronous transactions like e-mail, web forms, Ask-A type services and synchronous transactions like live chatting, video conferencing etc. Indisputably, though the method changes, the fundamental purpose of reference service remains and will remain unchanged. The digital reference process marks a line of demarcation for itself from the traditional one. However, there are some technological innovations like mobile apps, social networking, Live Chat with the online readers etc. which could rightly be said as the future of digital reference service which seem to be very beneficial for the people with special needs also.
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All the articles published in Journal of Information and Knowledge are held by the Publisher. Sarada Ranganathan Endowment for Library Science (SRELS), as a publisher requires its authors to transfer the copyright prior to publication. This will permit SRELS to reproduce, publish, distribute and archive the article in print and electronic form and also to defend against any improper use of the article.
Accepted 2015-01-30
Published 2015-02-01
