Adaptation of Service Quality for Academic Libraries in Sri Lanka
Authors
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Department of Library and Information Science, Banaras Hindu University, Varanasi
I. M. Nawarathne -
Department of Library and Information Science, Banaras Hindu University, VaranasiAjay Pratap Singh
DOI:
https://doi.org/10.17821/srels/2013/v50i3/43768Keywords:
Service Quality, Academic Libraries, User Studies, Sri LankaAbstract
This research was based on a quantitative study that aims to evaluate the quality of services in academic libraries in Sri Lanka.. A self developed questionnaire was used to rate the level of services regarding the six dimensions. The instrument was distributed among randomly selected 200 undergraduates from three universities. Wilcoxon Signed Rank Test and Service Quality Indexes Test were applied to analyse the obtained data. The research revealed that the quality of services provided by the libraries was unsatisfactory. More than half of the respondents have not expressed that the library services were in satisfactory level. Further, analysis indicated that “Check out system of the library materials” “Convenient service hours”, “Internet facilities for library users” and “Availability of information in the online catalogue” were the poor services offered as found by the study.
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Accepted 2013-12-26
