Measuring User Satisfaction in Academic Libraries
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DLIS, University of Calicut, Kerala 673 635
Dineshan Koovakkai
DOI:
https://doi.org/10.17821/srels/2008/v45i3/44258Keywords:
User Satisfaction, Academic Libraries, User Satisfaction Scale, Validity, ReliabilityAbstract
Satisfying the users is the prime concern of every modern library. Hence it is mandatory on the part of the libraries to measure the satisfaction of the users in order to provide better services. To measure the user satisfaction, standardised and appropriate tools are necessary. The author is reporting the user satisfaction scale developed by him for measuring the user satisfaction of academic libraries. The scale can be adapted and used for measuring user satisfaction in other types of libraries as well.
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References
Andaleeb (Syed Saad); Simmonds (Patience L). Explaining user satisfaction with academic libraries: strategic implications. College and Research Libraries. Vol. 59(2); 1998; p156-167.
Rout (R K). Measuring user satisfaction: a quantitative model. IASLIC Bulletin. Vol. 27(1); 1982; p1-8.
Edwards (Allen L). Techniques of attitude scale construction. New York: Appleton-Century-Crofts, 1957.
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All the articles published in Journal of Information and Knowledge are held by the Publisher. Sarada Ranganathan Endowment for Library Science (SRELS), as a publisher requires its authors to transfer the copyright prior to publication. This will permit SRELS to reproduce, publish, distribute and archive the article in print and electronic form and also to defend against any improper use of the article.
Accepted 2013-12-31
Published 2008-09-10
