Application of Total Quality Management in Library and Information Services
Authors
-
Regional Engineering College, Tiruchirappalli 620 015, Tamil Nadu
P. Mounissamy -
Dept. of Library Science, Bishop Heber College, Tiruchirappalli 620 017, Tamil NaduB. S. Swaroop Rani
DOI:
https://doi.org/10.17821/srels/2004/v41i3/44491Keywords:
Total Quality Management, Library and Information ServicesAbstract
The Library and Information centers in the present Information and Communication Technology (ICT) environment are also regarded as industries where the end users are the customers. It is the responsibility of the quality centers to keep on satisfying their customers using the available ICT and supported by TQM techniques. This paper discusses the quality management tools, techniques and their applications in the library and information centers in general, influence of ICT, application of TQM principles in the libraries. Quality Management services at Regional Engineering College (REC), Tiruchirappalli, Tamil Nadu, are briefly discussed.
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References
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http://WWW.ericfacility.net/ericdigests/ed396759.html
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All the articles published in Journal of Information and Knowledge are held by the Publisher. Sarada Ranganathan Endowment for Library Science (SRELS), as a publisher requires its authors to transfer the copyright prior to publication. This will permit SRELS to reproduce, publish, distribute and archive the article in print and electronic form and also to defend against any improper use of the article.
Accepted 2014-01-03
