Customer Satisfaction of Library Print Resources in Autonomous College Libraries: A Case Study of MBA Students
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Central Library, V R Siddhartha Engineering College, Vijayawada – 520 007, Andhra Pradesh
M. Doraswamy
DOI:
https://doi.org/10.17821/srels/2015/v52i3/70340Keywords:
Autonomous Colleges, Customer Satisfaction, Print Resources, User Study.Abstract
This study aims to assess the level of satisfaction of users of library resources in autonomous college libraries represented by MBA students. Filled in questionnaires were collected from 250 students to assess their level of satisfaction in regard to quality deliverables and usage of diverse print resources being offered to them by the libraries. The analysis disclose that the level of satisfaction of users in private colleges was more than the level of satisfaction of users in consent colleges in regard to text books, reference books, project reports and question papers. However, with regard to periodicals the users of concern colleges were more satisfied than the users of private colleges.
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References
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All the articles published in Journal of Information and Knowledge are held by the Publisher. Sarada Ranganathan Endowment for Library Science (SRELS), as a publisher requires its authors to transfer the copyright prior to publication. This will permit SRELS to reproduce, publish, distribute and archive the article in print and electronic form and also to defend against any improper use of the article.
Accepted 2015-05-25
Published 2015-06-01
