Quality Management for Libraries: The Role of Quality in Library Management System

Authors

  • S. Padmashree
     National Ship Design and Research Centre, Gandhigram, Visakhapatnam-530005

DOI:

https://doi.org/10.17821/srels/2006/v43i2/44371

Keywords:

Mangement, Quality Improvement, Continual Improvement.

Abstract

Shows how Total Quality Management can contribute to improved performance and effectiveness. The emphasis is on quality management as an holistic approach which needs to permeate all parts of the organization, whilst retaining the primary focus of meeting the customer needs.

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References

Brophy (Peter); Coulling (Kate). Quality Management and Library Science: For Information and Library Management. Mumbai: Jaico Publishing House. 1997.

Cundari (Leigh); Stutz Kara. Enhancing Library Services: An Exploration in Meeting Customer Needs Through Total Quality Management. In Special Libraries Summer 1995. p188-191

Jurow (S); Barnard (S B). (Eds.) Integrating total quality management in a Library setting. Binghamton, New York: Haworth Press, 1993.

Lal (H). Total Quality Management: A Practical approach. New Delhi: New Age International Publishers Ltd, 1995.

Lamprecht (J L). ISO 9000: Preparing for Registration. Milwaukee: ASQC Quality Press. 1992, p1-26.

Masters (Denise G). Total Quality Management in Libraries: ERIC Digest. US Federal Government, 2003.

Petrick (Joseph A); Furr (Diana S). Total Quality in Managing Human Resources. New Delhi: Vanity Book International, 1995.

Sirkin (A F). Customer Service: Another side of TQM. Journal of Library Administration. Vol. 18 (1/2); 1993; p71-83.

Weaver (C N). Managing the Four Stages of TQM: How to Achieve World – Class Performance. New Delhi: Vanity Book Int. 1995, p93.

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Published

2006-06-09

How to Cite

Padmashree, S. (2006). Quality Management for Libraries: The Role of Quality in Library Management System. Journal of Information and Knowledge, 43(2), 137–148. https://doi.org/10.17821/srels/2006/v43i2/44371

Issue

Volume 43, Issue 2, June 2006

Section

Articles

License

All the articles published in Journal of Information and Knowledge are held by the Publisher. Sarada Ranganathan Endowment for Library Science (SRELS), as a publisher requires its authors to transfer the copyright prior to publication. This will permit SRELS to reproduce, publish, distribute and archive the article in print and electronic form and also to defend against any improper use of the article.

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Received 2014-01-01
Accepted 2014-01-01
Published 2006-06-09