Performance Measurement:A Criteria for Quality Improvement in Library and Information Services

Authors

  • B. M. Meera
     Indian Statistical Institute, 8th Mile, Mysore Road, RVCE P.O., Bangalore - 560 059

DOI:

https://doi.org/10.17821/srels/1998/v35i3/48672

Keywords:

Performance Measurement, Quality Improvement Programme, Quality Management, Performance Indicators, Library and Information Systems.

Abstract

The changing scenario of looking at library and information systems as profit making organization, which inturn has resulted in subjecting them for review and control measures quite similar to any other organization, is ascertained. In this context, the author has looked at the role of performance measures in Quality Improvement Programmes of libraries. An attempt has been made to identify and enumerate 'Performance Indicators' and 'Unit of Measurement' for different library operations. Further, tools of quality management which are applicable to these operations and thereby improving the performance quality are also enlisted.

Downloads

Download data is not yet available.

Metrics

Metrics Loading ...

Downloads

Published

1998-01-03

How to Cite

Meera, B. M. (1998). Performance Measurement:A Criteria for Quality Improvement in Library and Information Services. Journal of Information and Knowledge, 35(3), 149–156. https://doi.org/10.17821/srels/1998/v35i3/48672

Issue

Volume 35, Issue 3, September 1998

Section

Articles

License

All the articles published in Journal of Information and Knowledge are held by the Publisher. Sarada Ranganathan Endowment for Library Science (SRELS), as a publisher requires its authors to transfer the copyright prior to publication. This will permit SRELS to reproduce, publish, distribute and archive the article in print and electronic form and also to defend against any improper use of the article.

Crossref
Scopus
Google Scholar
Europe PMC
Received 2014-05-16
Accepted 2014-05-16
Published 1998-01-03